Alcohol & Substance Abuse

Our Mission

At Customized Medical Needs (CMN) our mission is to promote public health through support and education about alcohol and drug use and mental illness. Treatment plans and innovative approaches are developed and executed to lessen the effects on people, families, and communities. CMN is recognized as a Co-occurring Disorders Capable (CODC) facility. According to the Substance Abuse and Mental Health Services Administration (SAMHSA), Co-occurring disorder is defined as the coexistence of both a mental illness and substance use.

We cater to persons with alcohol and drug dependence including cocaine, prescription drugs, and opiate abuse as well as major mental illnesses such as anxiety disorders, depression, bipolar, PTSD, and other trauma-based disorders.

We are professionals in Cognitive Behavior Therapy and welcome individuals with Co-Occurring Disorders; the very same approach to evidence-based treatment. Under this model, we use the Client-Centered approach, Motivational Interviewing techniques, Moral Recantation Therapy, and Acu-detox, a five-point ear acupuncture protocol; a no-nonsense, nonverbal, pharmaceutical free, barrier-free approach to behavioral health. We are here to help our clients enjoy a better life and o streamline the efforts here.

Our Alcohol & Drug Non-Residential Rehabilitation Treatment Program (Intensive Outpatient-IOP) is specially designed for individuals suffering from Co-occurring disorders which include Alcohol/Opioid dependencies. As the name implies, the program does not require participants to become residents with us. However, our counselors are available on site and hold group counseling sessions between 9 am to 12 pm and 6 pm to 9 pm from Mondays to Fridays (Saturdays and Sundays are also scheduled based on patient need).

Our Alcohol & Drug Residential Rehabilitation Treatment Program (In-Patient) is also specially designed for individuals suffering from Co-occurring disorders which include Alcohol/Opioid dependencies. The program does require participants to become residents with us either short-term or long-term depending on individual evaluation and treatment goals. Daily activities are structured as we work towards achieving sobriety as well as preparing for re-entry towards independent living. Counselors and other Clinical Staff are available on-site and hold group counseling sessions as scheduled.

Our staff is also available to counsel individuals and families dealing with trauma and other mental, and behavioral disorders. We have a medical team that can provide Vivitrol, Suboxone, Subutex, and other drugs used in the treatment of opioid addiction. Our Medical Team is also responsible for ensuring that emergencies are appropriately handled.

We also have alliances with other community organizations to assist in proper diagnosis and medication management for those individuals that have been identified as having a co-occurring disorder.

Health Plans

Medical services are provided and billed by Customized Medical Needs. Our providers participate in most of the major health insurance plans in the state of Tennessee. The following are the health plans which we currently accept. If your plan is not listed, we will be unable to file a claim on your behalf. However, we can provide you with a form that you can submit to your insurance company to instruct them to send reimbursements directly to you.

Our health plans include:

Medicaid/TennCare
Medicare
Aetna
Amerigroup
Cigna
Blue Cross Blue Shield (Call for specific programs)
United Healthcare
Bluecare
Self Pay (payment plans reviewed as needed)
Sliding Scale Fee based on income verification

FAQ's

What billing or insurance information will I receive?

You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.

Why am I getting bills from physicians?

Each physician who provides professional services will send you a separate bill from his or her office. These physicians will include:

your own physician
other physicians who conducted tests and procedures
consulting physicians are chosen by your primary physician to read and interpret test results.

These physicians may include specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology, or urodynamics. You will be responsible for paying these bills as well.

I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.